BOOKING CONDITIONS

• All the programmes on offer are CLOSED packages. Any changes or modifications to the programme would cancel any discounts included in the package and the activities would therefore be charged for individually at the normal price.
  
• In all packages and programmes, the order in which the activities take place will depend on weather conditions and group numbers. Whilst we will do our best to accommodate the clients’ preferences, the final order of activities will be at the discretion of Vertientes Aventura.
  Vertientes Aventura reserves the right to partially or totally change the programme due to adverse weather or river conditions.
  
• If any participants require a specific diet (e.g.. vegetarian), medication or have health problems which may affect the programme, Vertientes Aventura before the arrival of the group.
  
• In the case that the client, by choice or due to lack of condition, preparedness or fitness, cannot participate in the programmed activities there will be NO REFUND.
  
• In the case of adverse weather or river conditions affecting the programmed activities, Vertientes Aventura will provide alternative activities of similar value.
  
• Only as a last resort and in the case that activities cannot be substituted for, will a partial refund be made. Organizational costs and the guide’s fee (approximately 35 %) will not be returned. All refunds will be administered by the agency responsible for the sale of the programme.
  
• Vertientes Aventura takes no responsibility for other activities undertaken by the participant during their stay, whether with another company or on their own initiative, including trekking routes suggested by Vertientes Aventura. As such, our insurance will not cover these other activities.
  
• It is important that participants collect a European Health Insurance Card before leaving their country of origin so that they can be treated by the Spanish Social Security Services in the case of accidents or illnesses that may occur outside the activities contracted with Vertientes Aventura.

 

CANCELLATIONS

In the case of cancellation, the client will be liable for the following costs:

• Any cancellation made more than 5 days prior to the planned arrival date will incur a cancellation charge of 30% of the deposit.
• Deposits will be FORFEITED on cancellations made during the 5 days prior to the planned arrival date, whatever the motive for the cancellation.